Thank you for shopping with Al Alizeh – India’s trusted online destination for premium attars and natural alcohol-free perfumes. We strive to ensure every customer is fully satisfied with their purchase.
If for any reason you’re not completely happy with your order, we offer a simple and transparent refund and return policy.
Section 1: 7-Day Return Window
We accept return requests within 7 days of your delivery date. To be eligible for a return:
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The item must be unused and in its original packaging.
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The seal and label must be intact.
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The product should not be damaged, leaked, or opened.
If these conditions are met, your return request will be processed promptly.
Section 2: How to Request a Return or Refund
To initiate a return or refund, please contact us at:
📧 sales@alalizeh.com
📞 WhatsApp: +91-9594599311 (Mon–Sat, 10 AM–6 PM)
Please include the following in your message:
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Order ID
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Full Name
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Product Name(s)
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Reason for return
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Photos (if applicable)
Section 3: Refunds (if applicable)
Once we receive and inspect your return:
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We will notify you via email or WhatsApp regarding the status of your refund.
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If approved, your refund will be processed within 5–7 business days.
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Refunds will be credited to your original payment method (UPI, card, bank, etc.)
Note: Shipping charges are non-refundable unless the product is defective or the wrong item was sent.
Section 4: Non-Returnable Items
We do not accept returns or exchanges on:
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Opened or used attar/perfume bottles
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Products purchased during clearance sales or promotions
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Customized or gift-wrapped items
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Free samples or complimentary products
Section 5: Damaged or Wrong Products
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will offer a free replacement or full refund.
Be sure to include:
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Clear images of the damaged/wrong product
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Packaging images
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Your order number
Section 6: Exchange Policy
We do not offer direct exchanges. If you’d like to try a different product, you may return the unused item and place a new order once your refund is processed.
Section 7: Need Help?
Our customer care team is here to assist you. For any questions, contact:
Email: sales@alalizeh.com
Phone/WhatsApp: +91-9594599311
Live Chat: (if applicable)
Trusted by hundreds of fragrance lovers across India, Al Alizeh stands behind every drop we create. Shop confidently knowing your satisfaction is our top priority.