Terms & Conditions – Al Alizeh

Welcome to Al Alizeh – India’s trusted online store for premium attars and natural perfumes. By accessing or using our website (www.alalizeh.com), you agree to be bound by the following terms and conditions. Please read them carefully before placing an order or browsing our website.

1. Website Usage

  • This website is owned and operated by Al Alizeh Fragrance House.

  • All content, designs, images, and product descriptions are the intellectual property of Al Alizeh and may not be copied or reused without permission.

  • Users must be 18 years or older to make purchases on this site.

2. Product Information

  • All attars and perfumes sold on our site are 100% alcohol-free and sourced from trusted suppliers.

  • We strive to provide accurate product descriptions, but individual experiences may vary based on skin type and climate.

  • Product colors, packaging, or scent profiles may appear slightly different due to photography or device screens.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and include applicable GST.

  • We accept secure payments via UPI, debit/credit cards, net banking, and wallet options.

  • Al Alizeh reserves the right to modify pricing or discontinue products without prior notice.

4. Order Confirmation

  • After placing your order, you will receive an email or WhatsApp confirmation.

  • In case of stock unavailability or address issues, our team will contact you within 24–48 hours.

  • Al Alizeh reserves the right to cancel any suspicious or incomplete order at our discretion.

5. Shipping Policy

  • Orders are shipped within 1–3 business days from our warehouse.

  • Delivery usually takes 3–7 business days depending on your location.

  • We offer free shipping across India on prepaid orders above ₹799.

  • More details: See our Shipping Policy page.

6. Cancellations, Returns & Refunds

  • You may cancel your order within 2 hours of placement by contacting us via email or WhatsApp.

  • Returns are accepted within 7 days of delivery if the product is unopened and unused.

  • Read our full Refund Policy for detailed guidelines.

7. Limitation of Liability

  • Al Alizeh is not liable for any indirect or consequential damages caused by the use or misuse of our products.

  • Always perform a patch test before using any perfume or attar. If irritation occurs, discontinue use immediately.

8. Privacy & Data Security

  • We respect your privacy and never sell your personal information to third parties.

  • For more details on how your data is used, see our Privacy Policy.

9. Changes to Terms

  • Al Alizeh may update these Terms & Conditions at any time. Changes will be effective immediately upon posting to the site.

  • It is your responsibility to check this page periodically for updates.

10. Contact Us

For any queries related to these terms or our services, please reach out:

Email: sales@alalizeh.com
WhatsApp: +91-9594599311
Business Hours: Mon–Sat, 10 AM to 6 PM IST

Thank you for choosing Al Alizeh — where every drop tells a story.

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